Privacy Policy

Who we are

Ideal Smile Dentistry (“ISD”, “we”, “us”, or “our”) takes your privacy seriously. This Privacy Policy describes the types of information we collect, how we use and protect that information, and with whom we may share it. When you use our website – – you are accepting the practices described in this policy. 

Information Collection and Use

We collect personal information only when voluntarily by our visitors when submitting the contact form on our website. The types of information we collect includes names, telephone numbers, and email addresses. We use this information to communicate with our customers, and to comply with legal requirements.

Information Sharing and Disclosure

We may share information as required by law, such as in response to a court order or subpoena. We will not sell or share your personal information with any unaffiliated third parties for marketing purposes.

Third-Party Service

This form is intended for general inquiries and regular business communication, not for submitting health-related information or personal health information. Form submissions are automatically emailed to us for the purpose of replying to inquiries. We use a third-party service called Kadence to create our forms, and they may collect and store online form submission data, though we have specified on the settings of our forms to not collect users’ IP address or device information. Kadence has their own data storage and security practices, and they may retain submitted form information in their own database. You can review Kadence’s privacy policy here.

Form Submission Disclaimer

By using the contact form on our website, you acknowledge and understand that any information shared through this form is not considered HIPAA compliant. By submitting this form, you acknowledge and understand the limitations of using this platform for health-related discussions.

Data Security

We take reasonable steps to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, please be aware that the form submissions collected through our website’s contact form are not HIPAA compliant and are not considered secure for health-related discussions or submitting personal health information (PHI).

Data Retention

We will retain the data collected through our contact form for a reasonable period of time to fulfill the purpose for which it was collected. We do not retain this information longer than necessary.

Your Choices and Rights

Patients have the right to request access to their personal information, request that their personal information be corrected or deleted, and request that we limit the use of their personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify patients of any changes by posting the updated Privacy Policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle personal information, please contact us at our office:

Ideal Smile Dentistry
8904 W. Broad St.
Richmond, VA 23294